Are You Rabat-Casablanca's Next Lead Support at a Top Digital Transformation Firm? للعمل في خدمة الزبائن الرباط

Lead Support (H-F) — Rabat / Casablanca

Join SQLI, a European leader in customer experience and digital transformation, as a Lead Support professional. You will play a key role in supporting international brands through their digital journeys.

Key Responsibilities:

• Lead and coordinate support operations across multiple projects
• Manage client relationships and ensure service quality standards
• Oversee incident resolution and escalation processes
• Collaborate with cross-functional teams to deliver seamless digital experiences
• Monitor performance metrics and drive continuous improvement

Must-Have Qualifications:

• Proven experience in a lead or senior support role
• Strong understanding of digital transformation and customer experience
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, international environment
• Fluent in French and English preferred