Réceptionniste D'Hôtel تيزي وزو للعمل في مطاعم وفنادق

Overview

We are seeking a dynamic and motivated female Hotel Receptionist to join our team in Tizi Ouzou, Algeria. The ideal candidate has between 1 and 2 years of experience in the hospitality industry and is ready to contribute to a professional, guest-focused environment. This role is vital to delivering a welcoming first impression and ensuring seamless front desk operations.

Core Responsibilities

• Greet and check in guests warmly, handling reservations and room assignments efficiently.
• Manage phone calls, emails, and in-person inquiries with professionalism and courtesy.
• Process check-outs, handle billing, and maintain accurate guest accounts.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest requests are fulfilled.
• Provide information about hotel services, local attractions, and travel directions.
• Handle complaints and special requests promptly, escalating issues as needed.
• Maintain a clean and organized front desk area and lobby.
• Assist with administrative tasks such as filing, data entry, and report generation.

Required Qualifications

• Experience: 1–2 years in a hotel reception or front desk role.
• Language Skills: Fluency in French and Arabic is required; English is a plus.
• Technical Skills: Familiarity with hotel property management systems (PMS) and basic office software.
• Personal Attributes: Professional appearance, excellent communication, problem-solving ability, and a guest-first attitude.
• Residency: Must reside in or be willing to relocate to Tizi Ouzou, Algeria.

Preferred Skills

• Multitasking: Ability to handle high-traffic periods without compromising service quality.
• Sales Orientation: Experience upselling room upgrades or additional services.
• Team Collaboration: Proven ability to work closely with other departments to enhance guest satisfaction.
• Flexibility: Willingness to work shifts including weekends and holidays.

Why This Role

This position offers the chance to grow within a reputable hotel environment in Tizi Ouzou. You will gain hands-on experience in hospitality operations, develop strong interpersonal skills, and contribute directly to the guest experience. The role is ideal for someone passionate about service excellence and looking to build a career in the hotel industry.