Service Desk Administrator (IT Help Desk)- Doha, Qatar (Active Secret Clearance Required) الدوحة للعمل في برمجة وكمبيوتر وشبكات

Five Rivers Analytics (FRA), an Akima company and Alaska Native Corporation (ANC), is seeking a Service Desk Administrator to join their federal IT team in Doha, Qatar. This role requires an active Secret Clearance and focuses on delivering high-quality IT support in a mission-critical environment.

Key Responsibilities:

• Provide first-level technical support and troubleshooting for hardware, software, and network issues
• Manage and resolve help desk tickets in a timely and professional manner
• Escalate complex issues to appropriate technical teams when necessary
• Maintain accurate documentation of incidents, requests, and resolutions
• Support end-users with system access, account management, and IT-related inquiries

Essential Qualifications:

• Active Secret Clearance required
• Experience in IT help desk or service desk administration
• Strong knowledge of IT systems, networks, and troubleshooting methodologies
• Excellent communication and customer service skills
• Ability to work in a fast-paced, federal IT contracting environment