Role Overview
We are seeking a proactive and organized Assistant Centre Manager to support the Centre Manager in overseeing the daily operations of our Business Centre in Bahrain. This role is pivotal in ensuring smooth facility management, exceptional client service, and efficient administrative processes. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a keen eye for operational detail.
Key Responsibilities
- Assist the Centre Manager in the day-to-day management of the Business Centre, including front desk operations, meeting room bookings, and facility maintenance.
- Supervise and coordinate administrative staff, receptionists, and support personnel to ensure high-quality service delivery.
- Manage client relationships, handle inquiries, resolve complaints, and ensure tenant satisfaction.
- Oversee occupancy rates, lease administration, and coordinate with sales/marketing for business development.
- Monitor and control operational budgets, expenses, and invoicing; prepare regular reports for senior management.
- Ensure compliance with health, safety, and security regulations; conduct regular facility inspections.
- Coordinate with vendors and contractors for maintenance, cleaning, IT support, and other outsourced services.
- Implement and improve operational policies, procedures, and standards to enhance efficiency.
- Support the Centre Manager in strategic planning, staff training, and performance evaluations.
- Act as the primary point of contact in the Centre Manager's absence, ensuring business continuity.
Required Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Facility Management, or related field.
- Minimum 3-5 years of experience in business centre management, office administration, or hospitality operations, with at least 2 years in a supervisory role.
- Proven track record in team leadership, client service excellence, and operational management.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management.
- Excellent communication and interpersonal skills in English; Arabic language proficiency is a strong advantage.
- Proficiency in MS Office Suite and facility management software (e.g., CAFM, booking systems).
- Knowledge of Bahraini labour laws, health & safety regulations, and commercial property standards.
Preferred Qualifications
- Professional certification in Facility Management (CFM, FMP) or Property Management.
- Experience in a serviced office, coworking space, or business centre environment.
- Multilingual abilities (English, Arabic, and/or other languages).
- Project management experience for centre refurbishments or expansions.
Key Competencies
- Leadership & Team Development
- Client Relationship Management
- Operational Planning & Execution
- Financial Management & Cost Control
- Problem Solving & Decision Making
- Adaptability & Crisis Management
This position offers a dynamic work environment in a premier business centre location, with opportunities for professional growth and development.