Waldorf Astoria Cairo Heliopolis is seeking a Duty Manager to lead the Guest Services, Operations, and Front Office teams. This role is based in Cairo, Egypt, and focuses on delivering exceptional hospitality and operational excellence in a luxury hotel environment. As a key member of the management team, you will ensure seamless daily operations and elevate the guest experience.
Key Responsibilities
- Oversee daily front office and guest services operations to maintain Waldorf Astoria standards.
- Manage guest check-in/check-out processes, ensuring accuracy and efficiency.
- Resolve guest complaints and special requests promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
- Monitor and optimize room inventory and revenue strategies.
- Lead and support the front desk team, providing training and guidance as needed.
- Prepare and review operational reports, including occupancy and revenue forecasts.
Qualifications & Requirements
- Previous experience as a Duty Manager or in a similar front office leadership role within a luxury hotel environment.
- Strong knowledge of hotel operations, including guest services, front office procedures, and revenue management.
- Excellent communication and interpersonal skills in English and Arabic.
- Proven ability to resolve guest issues and maintain high service standards.
- Proficiency in hotel property management systems (PMS) and Microsoft Office.
- Flexibility to work shifts, including weekends and holidays.
Benefits & Perks
- Competitive salary and benefits package as per Waldorf Astoria standards.
- Opportunity to work with a world-renowned luxury hotel brand.
- Career development and growth within Hilton's global network.
Tips for Success
- Demonstrate a proactive approach to anticipating guest needs and resolving issues before they escalate.
- Build strong relationships with all hotel departments to ensure seamless coordination.
- Stay updated on luxury hospitality trends and continuously refine your service skills.
- Show leadership by mentoring junior team members and fostering a positive work environment.