Customer Support Consultant (Fluent English & French) - Hospitality Remote in Morocco للعمل في خدمة الزبائن مراكش

SupportYourApp, a global leader in Intelligent Support-as-a-Service, is seeking a Customer Support Consultant fluent in English and French to join their team remotely from Morocco. This role focuses on delivering exceptional support to clients in the hospitality sector, leveraging your language skills and industry expertise. Join a company that partners with tech giants and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010.

Key Responsibilities

• Provide high-quality customer support via email, chat, and phone in both English and French.
• Assist hospitality clients with inquiries related to bookings, reservations, and service issues.
• Maintain detailed records of customer interactions and escalate complex cases as needed.
• Collaborate with the team to improve support processes and client satisfaction.
• Ensure timely and accurate responses, meeting performance targets.

Requirements

• Fluent in English and French (both written and verbal).
• Previous experience in customer support, preferably in the hospitality industry.
• Strong problem-solving and communication skills.
• Ability to work independently in a remote environment.
• Reliable internet connection and a quiet workspace.

Benefits

• Fully remote position based in Morocco.
• Opportunity to work with a global, innovative company.
• Professional development and growth potential.

Tips for a Successful Application

• Highlight your bilingual proficiency with specific examples of client interactions.
• Showcase any hospitality or travel industry knowledge in your resume.
• Prepare to discuss how you handle high-volume, multilingual support scenarios.
• Demonstrate your ability to work autonomously and adapt to different time zones.