Head of Regulatory and Customer Rights القاهرة للعمل في ادارة

Role Overview

We are seeking a seasoned Head of Regulatory and Customer Rights to lead our compliance and customer advocacy functions. This strategic role ensures that our operations adhere to all applicable laws and regulations while championing the rights and interests of our customers. The ideal candidate will bring deep expertise in regulatory affairs, consumer protection, and corporate governance.

Core Responsibilities

• Develop and implement comprehensive regulatory compliance strategies across the organization.
• Monitor changes in local and international regulations affecting customer rights and business operations.
• Lead the customer rights department, handling complaints, disputes, and feedback to ensure fair treatment and resolution.
• Collaborate with legal, risk, and product teams to embed compliance into new initiatives.
• Prepare and present regulatory reports to senior management and external authorities.
• Conduct training programs to foster a culture of compliance and customer-centricity.
• Act as the primary liaison with regulatory bodies and consumer protection agencies.

Required Qualifications

• Bachelor’s degree in Law, Business Administration, or a related field; Master’s preferred.
• Minimum 10 years of experience in regulatory compliance, legal, or customer rights management.
• Proven track record in leading teams and driving regulatory change.
• In-depth knowledge of consumer protection laws and industry-specific regulations.
• Excellent communication, negotiation, and analytical skills.
• Fluency in English and Arabic (written and spoken).

Preferred Skills

• Experience in the telecommunications, financial services, or e-commerce sectors.
• Certification in compliance (e.g., CCEP, CRCM).
• Strong stakeholder management and conflict resolution abilities.

Why This Role Stands Out

This position offers the opportunity to shape the regulatory landscape of a dynamic organization. You will have direct impact on customer trust and corporate integrity, working at the intersection of law, policy, and customer experience. Join a forward-thinking company that values ethical practices and puts customers first.