About the Role
We are seeking a motivated Omnichannel Sales Advisor to join our team on a part-time basis in Morocco. In this role, you will deliver a seamless and consistent customer experience across all sales channels — in-store, online, and via phone — ensuring every interaction reflects our brand values of collaboration, initiative, and collective success.
Core Responsibilities
- Provide personalized customer service across all omnichannel touchpoints (in-store, e-commerce, phone, and social platforms).
- Guide customers through the full purchase journey, from product discovery to post-sale follow-up.
- Collaborate with team members to achieve shared sales targets and KPIs.
- Maintain up-to-date product knowledge and communicate promotions effectively.
- Ensure consistent brand messaging and a unified customer experience across all channels.
- Handle customer inquiries, complaints, and returns with professionalism and empathy.
- Contribute ideas to improve processes and enhance the overall customer journey.
Required Qualifications
- Previous experience in retail sales, customer service, or a similar commercial role.
- Strong communication and active listening skills.
- Ability to work effectively as part of a team in a fast-paced environment.
- Flexibility to work part-time hours, including weekends as needed.
- Proficiency in French; knowledge of Arabic and/or English is a plus.
Preferred Skills
- Familiarity with CRM tools and point-of-sale (POS) systems.
- Understanding of omnichannel retail strategies and digital sales platforms.
- Strong organizational and multitasking abilities.
- Customer-oriented mindset with a passion for delivering excellent service.
- Basic proficiency in using digital tools and social media for customer engagement.
What Makes This Opportunity Stand Out
- A collaborative and supportive team culture rooted in collective achievement.
- Opportunities for professional growth and skill development.
- A dynamic work environment that values individual initiative.
- Part-time schedule offering work-life balance.