We are hiring a Sales Services Administrator in Tunis to join our international Sales Services team. In this role, you will manage customer orders, monitor data across specialized operating systems, and ensure smooth, timely processing that supports the wider sales operation. This is an excellent opportunity for detail-oriented professionals who want to build a career in sales support and order administration within a global business environment.
About the Role: Sales Services Administrator
As a Sales Services Administrator (also known as Order Processing Specialist, Sales Operations Coordinator, or Sales Support Administrator) based in Tunis, you will act as a critical link between customers, sales representatives, and internal departments. Your work directly impacts customer satisfaction and revenue accuracy. Key terms associated with this function include order management, sales order processing, CRM data integrity, customer fulfillment, and service level agreement compliance.
Key Responsibilities and Tasks
- Process and verify customer orders accurately within designated operating systems and platforms.
- Monitor order status from entry through fulfillment, ensuring timely delivery and resolution of discrepancies.
- Coordinate with sales representatives, logistics teams, and customer service to resolve order-related issues.
- Maintain and update customer records, ensuring data accuracy across CRM and ERP systems.
- Generate regular reports on order volumes, processing times, and service performance metrics.
- Identify and escalate recurring order errors or process bottlenecks to management for corrective action.
- Support the sales team with administrative tasks including documentation, invoicing follow-ups, and contract management.
- Ensure compliance with company policies, data protection regulations, and internal quality standards.
Requirements and Qualifications
- Proven experience in sales administration, order processing, or a similar coordination role.
- Strong proficiency in operating systems such as CRM platforms, ERP tools, and standard office software (Excel, Word).
- Excellent attention to detail with the ability to manage high volumes of data accurately.
- Strong organizational and time-management skills to handle multiple priorities under tight deadlines.
- Effective communication skills in English; proficiency in French is a strong advantage for the Tunis market.
- Ability to work both independently and collaboratively within an international team structure.
- A bachelor's degree in business administration, management, or a related field is preferred.
Benefits and What We Offer
- Opportunity to work within an international sales organization with exposure to global processes.
- Professional development and growth within sales operations and administration career paths.
- Collaborative work environment that values precision, initiative, and teamwork.
- Stable employment with clear performance expectations and structured workflows.
Career Tips to Succeed in This Role
- Master the specific CRM and ERP tools used in sales operations — efficiency in these systems sets top performers apart.
- Develop a habit of double-checking high-impact data entries; small errors in order processing can lead to significant customer issues.
- Build strong relationships with the sales and logistics teams — cross-functional communication is essential for resolving issues quickly.
- Track your own performance metrics (order accuracy rate, processing speed) and look for ways to improve them continuously.
- Stay updated on industry best practices in order management and customer fulfillment to bring fresh ideas to your team.