About the Role
We are hiring an experienced Order Management Sr. Associate based in Cairo, Egypt, to oversee end-to-end order processing and fulfilment operations. This role is critical in ensuring seamless coordination between customers, supply chain, and logistics teams across local and international markets.
Key Responsibilities
- Process all customer orders accurately, including EDI, open text, and manual entries, as well as samples, LC (Letter of Credit), interco, and export orders.
- Handle and resolve customer queries related to deliveries, shortages, credit notes (CC), and transportation.
- Coordinate with internal departments including logistics, finance, and warehouse teams to ensure timely order fulfilment.
- Maintain accurate order records and documentation in compliance with company procedures.
- Monitor order status and proactively communicate updates to customers and stakeholders.
- Support the improvement of order management workflows and standard operating procedures.
Requirements
- Proven experience in order management, order fulfilment, or a similar supply chain support role.
- Strong proficiency in processing EDI, open text, and manual orders.
- Familiarity with LC (Letter of Credit), interco transactions, and export documentation.
- Excellent communication and problem-solving skills for handling customer inquiries efficiently.
- Strong attention to detail and ability to manage high volumes of orders accurately.
- Proficiency in ERP systems and standard office software (Excel, Word).
- Ability to work collaboratively across multiple teams in a fast-paced environment.
Preferred Skills
- Background in supply chain management or logistics coordination.
- Experience with export operations and international trade documentation.
- Strong organizational and time-management abilities.