Deployment/Support engineer وظف دوت كوم

KnowledgeView's 'Publish Live' system is adopted by over 40
leading media companies and used by over 4,000 information
professionals and journalists globally, mostly in the MENA
region.
The 'Publish live' System Solution Unit in
KnowledgeView provides the following services to clients and
partners:
- Installation of Publish live system at clients
sites after thorough surveys and analysis, training of Clients'
IT on systems installed and training of end users, for example
journalists, on the publishing systems.
- Configuration of
server systems installed, including advanced scripting,
interfacing with third party systems, and optimization for
efficient operations with base OS systems including those of
Linux, Microsoft Windows and Mac OS.
- Working with
KnowledgeView's software developers on best optimisation and
integration paths for software systems in use, including testing
application configurations before installing them at clients’
sites.
- Work with clients’ project managers and editorial
managers on best editorial practices for efficient publishing
workflow to paper, online, mobile and tablets.
- Manage an
efficient help desk for clients and partners, providing quality
support according to agreed service level agreements.
The
Publishing systems solutions specialists are required to perform
the tasks above with high degree of excellence, displaying
initiative and excellent clients care. This involves
also:
- Managing support cases with high degree of
excellence, interacting with development teams to resolve
outstanding technical issues
- Acquiring expert knowledge in
all KnowledgeView products installation, configuration and
management, providing guidance, training and hand holding to
customers
- Build-up industry knowledge on best practices in
newspaper and magazine editorial workflow, multi-publishing
newsrooms, providing feedback to KnowledgeView support and
development teams
- Handling project management and
deployment tasks working closely with KnowledgeView deployment
teams at the stage of systems installation, to configure
workflow, train and ensure the proper adoption of modern newsroom
practices by newspaper editors. This may entail few weeks
overseas at a time
- Assist with drafting the end-user
documentation for KnowledgeView solutions as well as training
materials for colleagues and customers
- Required to
allocate a significant proportion of time, on technical
development and integration work for extending the application of
KnowledgeView products capabilities
- Effectively use the
Company significant development procedures, quality assurance and
information systems, reporting accurately and regularly on work
progress, and taking part in the intra-company discussions and
creative activities
- Contribute to QA plans and to testing
of new product releases
- Undertake Project Management
duties when required
- Bachelor’s Degree in Computer Science
or CCE
- 1 to 3 years of software development, testing,
support or deployment
- Good level of communication. Both
written and verbal
- Strong candidates with show initiative,
be self motivated, tenacious, enthusiastic and work well within a
team
"لا تنسَ أن السيرة الذاتية الاحترافية هي مفتاح نجاحك في البحث عن العمل، ابدأ الآن في تصميم سيرة ذاتية متميزة تبرز مهاراتك وخبراتك! استخدم تطبيق سيرة لإنشاء سيرتك الذاتية بسهولة."

ملحوظة هامة:
وظف دوت كوم ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .