Desktop Support (Saudi Only) وظف دوت كوم

• Requested Service
• End User Desk side HW support
Services
• Provide problem determination and resolution on
end user [laptop / desktop], commonly referred as Break
Fix.
• Provide desk side technical support & remedial
maintenance to restore the HW to good working order using spares
provided by IBM and Maintenance of driver files for in scope
equipment.
• Printer consumables replacement like fuser
assembly, rollers, gears (except cartridge and paper) Provide
Software Support Services and Apply provided software fixes if
required (relating to Break Fix only) for Supported Desktop
Products (e.g. • Operating System(s) (including Windows XP and
Windows 7), patch updates which are not distributed
automatically, multimedia, MS Outlook, Network Configuration and
connectivity, Office Automation Software such as MS Office, Win
zip, Acrobat Writer, MS Project, Printer / Scanner Configuration,
internet configuration, intranet configuration, virus checking /
scanning / cleaning, client backup, basic hygiene) at the End
User's work location.
• Troubleshooting of all personal
handheld devices including Blackberry for VIP End Users might be
included; Provide OS support on the system; Virus Eradication on
Standalone machines or on Networked machines using Anti Virus
Software provided Implement the end user Hardware installation
& removal .
• Connect the Desktop Standard Product to
the LAN cabling infrastructure provided by the client within the
Facility; Obtain concurrence from the End User that the
Installation was completed.
• Disconnect the installed
system unit, including any directly attached peripheral devices,
package the equipment; End-point protection (antivirus, IPS,
Firewall, Encryption, Device & Application control) Support
Services.
• Under this service, TSS will undertake the
following activity provided Customer central automated procedure
and process is not working and TSS on-site support is
required.
• Operate on existing antivirus Solutions at
Customer Installation and configuration of new version /
application of AV & Encryption client on in scope Desktops
and laptops should automated processes fail. The corrections and
response times will not affect the overall SLAs.
• Basic
Hygiene (BH) and Vulnerability Assessment (VA) Services not in
scope of TSS as this should be covered by IBM SO or
customer.
For Saudi Only.
Problem-solving & communication
skills.
Related experience and training.
"لا تنسَ أن السيرة الذاتية الاحترافية هي مفتاح نجاحك في البحث عن العمل، ابدأ الآن في تصميم سيرة ذاتية متميزة تبرز مهاراتك وخبراتك! استخدم تطبيق سيرة لإنشاء سيرتك الذاتية بسهولة."

ملحوظة هامة:
وظف دوت كوم ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .