NOC Monitoring Engineers وظف دوت كوم

- Key Accountabilities (key activities and decisions for which
only this role is accountable)
- Ensure compliance with IO
operational objectives, policies/procedures, work schedules, and
reporting metrics.
- Ensure IO engineers are effectively
supported through day-to-day interaction, regular training, team
meetings, on-call assistance, and individual
coaching/mentoring.
- Ensure departmental
policies/procedures and documentation accurately reflect current
IOC practices; suggest changes/modifications when
appropriate.
- Manage contracts operations and relationships
with external suppliers including having regular formal review
meetings ensuring the best possible economic goods and services
are received by IOC team
- Manage IOC activities to achieve
network reliability metrics, including service level agreements,
mean time to repair, alarm recovery, and system
availability.
- Maintain hardware/software licenses and
warranty certifications related to IOC team
- Audit and
maintain integrity of operations-centric data in all operation
tools and systems, including proper closure of tickets/tasks and
updates.
- Escalate in a timely manner, to appropriate
individuals, teams, and organizations, outage events and/or
impairments and issues that cannot be resolved within appropriate
timeframes to ensure efficient resolution and minimize impact to
customers.
- Prepare and follow-up purchase requisitions
within area of responsibility
- Conduct the job according to
quality and safety procedures, work instructions, operational
standards, site rules, and SLAs
- Monitor staff day-to-day
activities, and manage performance measurements for area of
responsibility
- Provide training and guidance for newly
joined staff, assist them performing their assigned duties, and
facilitate knowledge transfer
- Build up a knowledge base
for the section
- Provide administrative framework,
leadership, motivation, functional direction, facilitate IT team
communication skills, and maximize team contribution for staff
under area of responsibility
- Prepare career development
plans to his subordinates and ensure they are carried out
-
Ensure proper staffing level and quality to provide necessary
support to end-users under area of responsibility
-
Participate in recruitment, technical interviews and hiring
decisions for manning
- Monitor staff day-to-day activities,
and manage performance measurements for area of
responsibility
- To implement and health and safety policies
within the scope of responsibility.
- Maintain shift
coverage schedule for IOC engineers
- Daily review of the
IOC Shift Turnover Report to ensure that tasks and projects are
consistently completed on time
- Lead problem management
efforts within Infrastructure to resolve and identify the
root-cause of service interruption/degradation.
- Lead
service improvements and optimization opportunities within the
Infrastructure domain.
- Ensure Infrastructure is compliant
when it comes to service availability by leading efforts that
yield to a better service availability such as the elimination of
single point of failures.
- Work with Infrastructure team
and other domains to build and establish a service map and
maintain it.
- Lead health check activities within
Infrastructure and follow-up with concerned teams to ensure all
findings are taken care of.
- Explore & suggest
opportunities for integrations & automations within
Infrastructure.
- Generate basic and advanced reporting.
Both regularly and on demand
- Create, develop, improve and
maintain processes relative to Infrastructure Operations.
-
Work very closely with the monitoring team to analyze trending
events, alerts, service degradation & interruptions and
provide appropriate recommendations/action items. Then follow up
with concerned teams to ensure these actions items were
implemented.
- Develops and promotes a knowledgebase.
-
Lead reporting efforts related to Infrastructure operation
metrics (service availability, event counts, error counts
etc…)
Have worked in a NOC environment before
ITIL
experience
Willing to work in shifts if needed
مستوى
متوسط (خبرة من 4 إلى 10 سنوات)
"لا تنسَ أن السيرة الذاتية الاحترافية هي مفتاح نجاحك في البحث عن العمل، ابدأ الآن في تصميم سيرة ذاتية متميزة تبرز مهاراتك وخبراتك! استخدم تطبيق سيرة لإنشاء سيرتك الذاتية بسهولة."

ملحوظة هامة:
وظف دوت كوم ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .