Quality Team Leader وظف دوت كوم

Quality Team Leader (Bilingual Arabic – English) (Jubail and
Jeddah)
Job Description
- The QA Operations Team Leader
is responsible for the training and development of the Quality
Analysts to ensure all project requirements are met/exceeded and
the overall success of each
project/client.
Responsibilities:
• Manage and mentor
the team of Quality Analysts.
• Ensure productivity of
QA’s are met as per defined targets.
• Collate quality
monitoring details from all QA’s; create and publish the weekly
Quality dashboard within the defined timeline.
• Ensure
documentation of all feedback provided by conducting timely
audits.
• Head quality calibration sessions and ensure
thorough understanding of all quality parameters by all Quality
Analysts.
• Own quality related Performance Improvement
Plans and ensure flawless execution of the same.
•
Coordinate with Program Manager to come up with action plans to
address and fix critical issues.
• Conduct performance
appraisals whenever required/due.
• Supervise and develop
Quality Analysts to ensure daily/monthly audits of CSRs
transactions are being conducted on a timely basis and are
consistent with the quality standards.
• Provide
information necessary for department head/trainer to take
appropriate/corrective actions with employees.
•
Communicate with other departments regarding non-compliance
issues.
• ensure compliance of quality control standards
and will demonstrate an ongoing commitment to quality
principles.
Additional Responsibilities:
• Ensure
administrative management of the Quality Analysts in terms of
Attendance, leaves and scheduling.
• Conduct training
sessions for Quality Analysts addressing Quality methodology,
reporting, standards and improvement.
• Drive improvement
projects for key metrics whenever applicable.
Review Quality
Analyst reports for accuracy.
• Publishing the Quality
Report daily /weekly /monthly & yearly
• Publishing
the presentation and sharing with management
weekly/monthly
• Doing Call auditing randomly
(daily/weekly)
• Monitoring the feedback and training on
weak agents.
Skills
• IT Service Desk Qualified and
experienced Quality Assurance Engineer must meet the minimum
qualifications shown below.
• Customer Focused &
excellent communication skills both ( English & Arabic
)
• Must be able to work in shift
• 5+ years’
experience in IT Support environment (XP, Windows 7, 8 &
Office 2010 & 13)
• MCP (mandatory)
• MCSE /
CCNA (optional)\n• SAP support experience is a plus
•
Bachelor’s Degree (Preferably Computer Science)
skills both
( English & Arabic )
Preferably Computer Science
"لا تنسَ أن السيرة الذاتية الاحترافية هي مفتاح نجاحك في البحث عن العمل، ابدأ الآن في تصميم سيرة ذاتية متميزة تبرز مهاراتك وخبراتك! استخدم تطبيق سيرة لإنشاء سيرتك الذاتية بسهولة."

ملحوظة هامة:
وظف دوت كوم ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .