Night Supervisor – Rooms & Guest Services Operations | Element West Bay Doha للعمل في مطاعم وفنادق الدوحة

Location: Doha, Qatar
Category: Restaurants & Hotels

Position Summary

We are seeking a dedicated Night Supervisor to join the Rooms & Guest Services Operations team at Element West Bay Doha. The successful candidate will oversee all night-shift front desk operations, ensuring seamless guest experiences from check-in to check-out.

Key Responsibilities

• Process all guest check-ins, verifying identity, form of payment, room assignment, and activating/issuing room keys
• Supervise and coordinate night-shift front desk and guest services staff
• Handle guest inquiries, requests, and complaints promptly and professionally
• Ensure compliance with hotel policies, procedures, and brand standards
• Prepare and review daily reports, night audit procedures, and shift handover documentation
• Maintain the highest standards of hospitality and guest satisfaction throughout the night shift

Requirements

• Previous experience in hotel front office or guest services operations, preferably in a supervisory role
• Strong communication and interpersonal skills
• Ability to work independently during night shifts with minimal supervision
• Proficiency in hotel property management systems (PMS)
• Professional appearance and a guest-focused attitude