Are You Egypt's Next Senior Incident & Problem Manager? القاهرة للعمل في برمجة وكمبيوتر وشبكات

Step into a pivotal role where you lead the charge in incident and problem resolution for a leading banking group. We are looking for a seasoned professional to own the end-to-end lifecycle of major incidents and root cause analysis.

• Lead incident management: Drive swift, effective responses to critical IT incidents across the enterprise.
• Problem ownership: Conduct deep root cause analysis and implement permanent fixes to prevent recurrence.
• Process improvement: Refine incident and problem management workflows to align with ITIL best practices.
• Stakeholder communication: Report to senior management with clear, actionable insights.
• Team mentoring: Guide and develop junior engineers in service management excellence.

• 8–10 years of experience in IT service management, with a focus on incident and problem management.
• Banking or financial services background is essential.
• ITIL certification (Foundation or higher) strongly preferred.
• Proven analytical skills and experience with ITSM tools (e.g., ServiceNow).
• Excellent communication and stakeholder management abilities.