IT Assistant الدوحة للعمل في برمجة وكمبيوتر وشبكات

Role Overview

We are seeking a proactive and customer-oriented IT Assistant to provide first-level technical support and ensure the smooth operation of the organization's IT infrastructure in Qatar. The successful candidate will be the first point of contact for technical issues, delivering timely solutions and maintaining high system availability.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Monitor network performance and troubleshoot connectivity issues.
• Assist in managing user accounts, permissions, and security settings.
• Maintain IT inventory and documentation.
• Support the IT team in projects and system upgrades.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum 1–2 years of experience in IT support.
• Strong knowledge of Windows and macOS environments.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent communication and problem-solving skills.

Preferred Qualifications

• CompTIA A+ or Network+ certification.
• Experience with Office 365 administration.
• Knowledge of ITIL practices.