Customer Success Manager (CSM) - Medius | SaaS Tunis للعمل في خدمة الزبائن تونس

About the Role

Medius is seeking a Customer Success Manager to drive long-term value for our clients in the finance automation space. You will be the primary point of contact ensuring customers achieve their strategic goals with our platform, reducing churn and fostering advocacy.

Core Responsibilities

• Onboarding & Adoption: Lead new clients through implementation, ensuring seamless integration and high feature adoption rates.
• Relationship Management: Build trusted advisor relationships with key stakeholders, conducting regular business reviews to align product usage with client objectives.
• Retention & Growth: Proactively identify at-risk accounts, develop success plans, and collaborate with sales teams to uncover expansion opportunities.
• Data-Driven Insights: Analyze customer health metrics (usage, support tickets, NPS) to deliver actionable recommendations and improve service delivery.
• Product Feedback: Act as the voice of the customer internally, partnering with product and engineering to prioritize feature enhancements.

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related client-facing role within SaaS or fintech.
• Proven track record of managing a portfolio of enterprise accounts and achieving renewal targets.
• Excellent communication and presentation skills in English; Arabic is a strong plus.
• Proficiency with CRM tools (Salesforce, Gainsight, or similar) and data analysis.

Preferred Skills

• Experience in finance automation, ERP, or accounting software markets.
• Familiarity with project management methodologies and customer onboarding frameworks.
• Ability to thrive in a fast-paced, remote-friendly startup environment.

What Makes This Opportunity Stand Out

Join a global leader in finance automation where your work directly impacts client success and company growth. Enjoy a collaborative culture, competitive compensation, and the chance to shape the customer experience in a high-growth sector. This role offers clear career progression into senior CS or leadership positions.