Customer Success Manager – Medius Tunis, Tunisia للعمل في خدمة الزبائن تونس

About the Role

Medius is seeking a Customer Success Manager to join our team in Tunis. In this role, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our financial management solutions. You will drive customer retention, satisfaction, and growth by building strong relationships and guiding clients through their journey with Medius.

Key Responsibilities

• Onboard new customers and deliver training sessions to ensure successful adoption of Medius products.
• Develop and execute customer success plans tailored to each client's business objectives.
• Monitor customer health metrics and proactively address risks to reduce churn.
• Conduct regular business reviews to demonstrate ROI and identify upsell opportunities.
• Collaborate with sales, support, and product teams to advocate for customer needs.
• Document best practices and contribute to the knowledge base for internal and external use.
• Resolve escalated issues and ensure timely follow-up with stakeholders.

Requirements

• Bachelor's degree in Business, Finance, or a related field.
• 2+ years of experience in customer success or account management, preferably in SaaS.
• Excellent communication and presentation skills in English and French (Arabic is a plus).
• Strong analytical skills with the ability to interpret usage data and customer feedback.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Familiarity with financial software or ERP systems is highly desirable.

Preferred Qualifications

• Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.
• Knowledge of Medius or similar AP automation solutions.
• Project management certification or experience leading cross-functional initiatives.

Join Medius and contribute to a culture that values innovation, collaboration, and customer-centricity. This is an opportunity to grow your career in a dynamic, global company while making a tangible impact on client success.