Four Seasons Hotel in Doha seeks a dedicated In Room Dining Order Taker to join our luxury hospitality team. This role centers on delivering exceptional guest experiences through precise order management and personalized service. As a Room Service Order Taker, you become the primary contact for guests dining in the privacy of their suites, ensuring every request reflects our commitment to excellence. The position demands fluency in hospitality standards, strong communication, and the ability to anticipate needs in a fast-paced, high-end environment.
المهام والمسؤوليات
- Answer incoming room service calls promptly using professional telephone etiquette and brand standards
- Record guest orders accurately in the POS system, noting special requests, allergies, and dietary preferences
- Coordinate with kitchen and culinary teams to confirm preparation times and modify orders as needed
- Upsell menu items, beverages, and promotional offerings to enhance guest satisfaction and revenue
- Manage complaint resolution and service recovery for incorrect or delayed orders with empathy
- Maintain updated knowledge of daily menus, wine lists, seasonal specials, and ingredient sourcing
- Process billing, apply charges to guest folios, and handle payment inquiries securely
- Collaborate with In-Room Dining servers and supervisors to ensure seamless delivery execution
الشروط والمسؤوليات الرئيسية
- Previous experience as an Order Taker, Room Service Agent, or Guest Service Associate in a 5-star hotel
- Fluent English communication skills; Arabic or additional languages considered a strong advantage
- Proficiency with hospitality POS systems (Micros, Opera, or similar platforms)
- Strong menu knowledge including wine pairing, dietary restrictions, and allergen awareness
- Ability to multitask under pressure while maintaining attention to detail and composure
- Flexible availability for shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
المميزات والفوائد
- Employment with Four Seasons, a globally recognized luxury hospitality brand
- Competitive salary package aligned with Qatar market standards for luxury hotels
- Comprehensive training programs and career development pathways within the organization
- Employee dining, accommodation, and transportation benefits as per company policy
- Health insurance and annual leave entitlements compliant with Qatar labor law
نصائح وظيفتك بنقرة للقبول في هذه الوظيفة
- Highlight specific POS system experience and quantify order volume handled in previous roles
- Prepare examples of resolving guest complaints and turning negative experiences into positive reviews
- Demonstrate menu knowledge by discussing wine pairings or dietary accommodation scenarios
- Emphasize language proficiency and cross-cultural communication skills for Doha's diverse clientele
- Showcase flexibility and reliability with concrete examples of holiday or peak-season coverage