E-Commerce Operations Specialist - Customer Support & Order Management تونس للعمل في خدمة الزبائن

About the Role

Smartnet is seeking a versatile E-Commerce Operations Specialist to join our dynamic team. This role focuses on delivering exceptional customer support and ensuring seamless order management. You will be the key link between our clients and internal operations, driving satisfaction and efficiency.

Core Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Monitor and process incoming orders, ensuring accuracy and timely fulfillment.
• Coordinate with logistics and warehouse teams to resolve delivery issues.
• Maintain detailed records of customer interactions and order statuses.
• Identify recurring issues and propose process improvements.

Required Qualifications

• Previous experience in e-commerce, customer service, or order management.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with basic computer tools and CRM software.

Preferred Skills

• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce).
• Multilingual ability (French, Arabic, English).
• Problem-solving mindset and attention to detail.

What Makes This Opportunity Stand Out

Join a growing company that values initiative and offers a collaborative culture. You will gain hands-on experience across the full e-commerce cycle, from customer interaction to backend operations, providing a solid foundation for career growth in digital commerce.