Help Desk Agent I – 1,000+ Daily Tickets Resolved Across 54 Countries القاهرة للعمل في برمجة وكمبيوتر وشبكات

Join Atos Group, a global leader in digital transformation with approximately 56,000 employees and annual revenue of approximately €7.2 billion, operating across 54 countries. We are looking for a Help Desk Agent I to support our IT service operations and deliver fast, effective technical assistance to users.

Key Responsibilities:

• Respond to and resolve incoming help desk tickets promptly and professionally
• Troubleshoot hardware, software, and network issues for end users
• Escalate complex incidents to appropriate support teams when necessary
• Document all interactions, resolutions, and service requests accurately
• Maintain high customer satisfaction through clear and courteous communication
• Follow established IT service management procedures and SLAs

Requirements:

• Strong communication and interpersonal skills
• Basic understanding of computer systems, networks, and common software applications
• Ability to work in a fast-paced, high-volume support environment
• Problem-solving mindset with attention to detail
• Previous experience in a help desk or customer support role is a plus