Are You Morocco's Next Customer Service Manager? الدار البيضاء للعمل في خدمة الزبائن

Lead a high-performing customer service center at the heart of a growing global organization.

• Own center performance across all key metrics (CSAT, SLA, FCR)
• Build and execute service strategies that drive customer loyalty
• Coach and develop team leaders and frontline agents
• Optimize processes using CRM analytics and customer insights
• Partner cross-functionally to resolve escalations and improve products

Must-have qualifications:

• Proven management experience in customer service or contact center operations
• Strong leadership with a track record of developing high-performing teams
• Expert-level CRM proficiency (Salesforce, Zendesk, or similar)
• Fluent in English and French/Arabic with exceptional communication skills
• Data-driven mindset with ability to translate metrics into action