Customer Facing Solution Support - DHL Algeria | E-com الجزائر للعمل في خدمة الزبائن

DHL is seeking a skilled Customer Facing Solution Support professional to join its team in Algeria. In this role, you will actively promote DHL’s range of e-commerce products and services, manage equipment installation, support clients, and deliver training. This position is ideal for individuals with a strong customer service background and a passion for e-commerce logistics.

• Promote DHL’s e-commerce products and services to existing and potential clients.
• Liaise with clients for equipment setup and installation.
• Manage the end-to-end installation process to ensure timely deployment.
• Provide ongoing technical and operational support to clients.
• Conduct training sessions for clients on system usage and best practices.
• Monitor client satisfaction and escalate issues as needed.
• Collaborate with internal teams to improve service delivery.

• Proven experience in customer-facing support or client services, preferably in logistics or e-commerce.
• Strong understanding of e-commerce logistics, last-mile delivery, and related technologies.
• Excellent communication skills in English and French or Arabic.
• Ability to manage multiple installations and client accounts simultaneously.
• Technical aptitude for troubleshooting and training clients on software/hardware systems.
• Knowledge of service level agreements (SLAs) and performance metrics.

No specific benefits were mentioned in the original posting. Typical benefits may include training, career development, and exposure to a global logistics network.

• Demonstrate your familiarity with DHL’s e-commerce product suite and value proposition.
• Highlight your experience in managing client installations and delivering training programs.
• Showcase your ability to handle complex support scenarios with a customer-first mindset.
• Be prepared to discuss technical troubleshooting methods and how you’ve resolved client issues.
• Emphasize your multilingual communication skills and adaptability to diverse client needs.