Are You Qatar's Next Senior Helpdesk Agent? الدوحة للعمل في برمجة وكمبيوتر وشبكات

Join a fast‑paced IT team as the go‑to problem solver for customers across Qatar.

• Serve as the primary liaison between customers and internal technical teams
• Deliver tier‑1 telephonic and remote support
• Diagnose and resolve hardware, software, and network issues
• Escalate complex cases with clear documentation
• Maintain high customer satisfaction scores

• Proven tier‑1 helpdesk experience
• Strong troubleshooting skills via phone and remote tools
• Excellent communication in English (Arabic a plus)
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA)
• Ability to work shift hours in a 24/7 environment