About the Role
Join Lear Corporation, a global automotive technology leader in Seating and E-Systems, as a Customer Quality Engineer TCS in Tunis. In this role, you will be responsible for ensuring the highest quality standards for our customers, driving continuous improvement, and managing quality-related issues throughout the product lifecycle.
Key Responsibilities
- Serve as the primary quality interface for assigned customers, addressing concerns and ensuring satisfaction.
- Lead problem-solving activities using tools such as 8D, FMEA, and Six Sigma to resolve quality issues.
- Monitor and analyze key quality metrics (e.g., PPM, CPK, warranty) to identify trends and drive improvements.
- Coordinate with internal teams (manufacturing, engineering, supply chain) to implement corrective and preventive actions.
- Conduct regular quality audits of processes and products to ensure compliance with Lear and customer specifications.
- Manage customer-specific requirements (CSR) and ensure their integration into production processes.
- Support new product launches by participating in APQP, PPAP, and process validation activities.
- Prepare and present quality reports and performance indicators to management and customers.
Requirements
Required Qualifications:
- Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or related field).
- Minimum of 3-5 years of experience in quality engineering within the automotive industry.
- Strong knowledge of quality management systems (IATF 16949, ISO 9001) and core tools (APQP, PPAP, FMEA, MSA, SPC).
- Proven experience in customer quality management and problem-solving methodologies (8D, 5 Why, Ishikawa).
- Excellent communication and negotiation skills in English and French (Arabic is a plus).
- Ability to work in a fast-paced, multicultural environment.
Preferred Skills:
- Certification in Quality Engineering (ASQ CQE, Certified Quality Engineer) or Lean Six Sigma Green/Black Belt.
- Experience with automotive electronics or seating systems.
- Knowledge of data analysis and reporting tools (Minitab, Excel, Power BI).
- Familiarity with customer portals and quality systems (e.g., Ford's GQTS, GM's GPQS).