Team Leader for Outbound English Campaign الدار البيضاء للعمل في مبيعات وتسويق

Job Overview

We are seeking an experienced Team Leader to manage and motivate an outbound sales team. In this role, you will be responsible for coaching agents, improving performance, monitoring KPIs, and driving sales results.

Key Responsibilities

• Lead, coach, and motivate a team of outbound sales agents to achieve and exceed targets.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Conduct regular performance reviews and provide constructive feedback.
• Develop and implement training programs to enhance team skills and product knowledge.
• Ensure compliance with company policies and procedures.
• Collaborate with other departments to optimize sales strategies.

Required Qualifications

• Proven experience as a Team Leader or similar supervisory role in an outbound sales environment.
• Strong leadership and interpersonal skills.
• Excellent communication and coaching abilities.
• Ability to analyze data and make data-driven decisions.
• Fluency in English (both written and spoken).
• Knowledge of CRM software and sales performance metrics.

Skills & Competencies

• Sales management and team motivation.
• Performance monitoring and KPI tracking.
• Training and development.
• Problem-solving and conflict resolution.
• Time management and organizational skills.

Experience

Minimum 2-3 years of experience in a team leader role within an outbound sales or call center environment.