Tunis | Customer Quality Engineer – Guarantee Client Satisfaction للعمل في مهندس تونس

Ensure client satisfaction by managing complaints, non-conformities, and corrective actions.

• Own the complaints handling process end-to-end
• Deploy robust corrective action plans
• Monitor and improve quality metrics
• Collaborate cross-functionally to resolve issues
• Drive continuous improvement in customer experience

• Engineering degree or equivalent
• Proven experience in quality or customer-facing role
• Strong problem-solving and communication skills
• Proficiency in quality tools (8D, Pareto, etc.)
• Fluency in French and English