Energy Customer Service Advisor (F/H) - Casablanca, Morocco الدار البيضاء للعمل في خدمة الزبائن

About the Role

Konecta is seeking a dedicated and passionate Energy Customer Service Advisor (F/H) to join our dynamic team in Casablanca. As a key member of our contact center, you will be the frontline representative for energy clients, providing exceptional support and solutions. This role is central to our mission of placing people at the heart of technology, ensuring customer satisfaction and operational excellence.

Key Responsibilities

• Handle inbound customer inquiries related to energy services via phone, email, and chat.
• Provide accurate information on energy plans, billing, and account management.
• Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
• Document all interactions in the CRM system for quality assurance and reporting.
• Collaborate with team members to improve service processes and customer experience.
• Meet performance targets for response time, resolution rate, and customer satisfaction.

Requirements

• Excellent verbal and written communication skills in French (English is a plus).
• Previous experience in customer service, preferably in the energy or utilities sector.
• Strong problem-solving abilities and active listening skills.
• Familiarity with CRM software and multitasking in a digital environment.
• Ability to work in shifts, including weekends and holidays if required.
• High school diploma or equivalent; higher education is an advantage.

Preferred Skills

• Knowledge of the Moroccan energy market and regulatory environment.
• Empathy and patience when dealing with challenging customer situations.
• Adaptability to new technologies and processes.
• Team-oriented mindset with a focus on collective success.

Join Konecta Casablanca and grow your career in a supportive, technology-driven environment. This is a permanent position with opportunities for professional development.