نحتاج Receptionist للعمل في الإدارة - إدارة عامة وإدارة أعمال الالشرقية رأس تنورة

Receptionist:

- To support our customer centric growth and brand strategy, we are looking for talented, driven professionals with a passion for customers to join our fast-paced team as a Receptionist.

 - First impressions are everything! As a Receptionist with Lanesborough Hotel, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Summary of Responsibilities:

- Reporting to the front office Supervisor, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service.

- Greet, check in and settle guest accounts while ensuring all service standards are followed.

- Assist guests regarding hotel facilities in an informative and helpful way.

- Respond to each Guest who approaches the Reception Desk.

- Drive rate through up-selling room brands.

- Extend a “warm welcome” to all guests.

- Check-in guests as per hotel standards.

- Registration of all customers, meeting legal and policy requirements,

- preparation of guest bills and its settlement.

- Ensure the reception area is operated in a well organised manner in order to create a lasting impression to all our customers.

- Carry out all administrative duties as per Hotel standards.

- To be fully aware of all promotions, activities and the status of Hotel occupancy internally and in the surrounding area.

- Build relationships with local companies and organisations to continually build the business.

- Liase with all teams to ensure customer requirements are met, in line with 100% satisfaction guarantee.

- Maintain facilities and equipment in-use in perfect condition.

- Ensure that personal grooming, hygiene, and appearance are in line with hotel standards.

- Follow department policies, procedures and service standards.

- Follow all safety policies.

- Other duties as assigned.
Ability to work well under pressure in a fast paced
Proficiency in English, second language an asset
Previous customer related experience preferred
Computer literate in microsoft window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات)