service advisor

Job Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor / Writer. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. This role involves accurately diagnosing customer needs, preparing service estimates, and ensuring a seamless communication flow between technicians and clients. Candidates with dealership experience, automotive diagnostics skills, and a strong background in automotive service management will thrive in this position. The Service Advisor / Writer plays a vital role in enhancing customer satisfaction while supporting the dealership’s service department operations.

Responsibilities

Greet customers professionally and listen carefully to understand their vehicle concerns
Write detailed service estimates based on vehicle diagnostics and technician input
Communicate effectively with customers regarding recommended repairs, costs, and timelines
Upsell additional services such as oil changes, tire services, brake repairs, suspension work, alignments, transmission repairs, diesel engine repairs, shocks & struts, auto body repairs, air brake systems, and other automotive repairs
Coordinate with technicians to prioritize repair orders and ensure timely completion of services
Maintain accurate documentation of all service work performed and parts used
Handle customer inquiries and provide exceptional customer service throughout the repair process
Manage cash handling transactions and process payments efficiently
Stay informed about the latest automotive repair techniques and dealership promotions
Assist in vehicle inspections and diagnostics to recommend appropriate maintenance or repairs
Experience

Prior dealership experience is required
Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures
Experience with auto estimating software and service writing is essential
Familiarity with automotive repair specialties including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks & struts, brake repair, air brake systems, and automobile sales is advantageous
Proven ability to upsell services while maintaining integrity and customer trust
Excellent customer service skills with the ability to communicate technical information clearly to clients
Previous experience handling cash transactions is a plus
Automotive technician or mechanic experience can be beneficial for understanding technical aspects of repairs
Job Type: Full-time

Pay: RO100.000 - RO200.000 per month