وظيفة شاغرة Customer Service Supervisor للعمل في خدمة العملاء - الاستقبال مكة المكرمة

Team Management:

- Leading the Hire Desk team to take inbound inquiries (calls and emails) and effectively liaising with customers on a daily basis. Quoting and proactively converting, up-selling and cross-selling to customers

- Leading the Hire Desk team to commercially prioritise the market and key customers to ensure that the agreed targets for revenue, contact rate, average handling time and daily machine conversation (DMC) rates are met consistently each month

Process Improvement:

- Drive and refine continuous improvement initiatives to the benefit of the customers and Rapid Access

- Develop service standards, workflow, processes and procedures to ensure high quality service and compliance to overall standards

- Develop and implement client satisfaction monitoring processes and systems


خبرة كافية في مجال العمل
مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات)