نعلن عن Shop Manager جدة للعمل في المبيعات والتسويق - التجزئة والبيع المباشر مكة

Guide the success of a store by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.

1.People Management: ·

- Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.

- Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.

- Set shop team attendance schedules according to business needs ad follow up implementation.

- Manage all inter shops transfers and communicate properly to area manager

- Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.

- Handle team grievances and disciplines

2.Sales Management: ·        

- Set targets for team daily/weekly/monthly.

- Motivate team to achieve their individual and store targets, and determine top and low performers ·         Analyze shop and brand performance and take necessary action with approval from area manager.

·Support all marketing activities  

3.Customer Service: ·      

- Demonstrate six steps with outstanding customer service and be a role model for team.

- Handle customer complaints. ·        

- Provide appropriate after sales service to all customers ·         Provide feedback to area manager about customer needs. ·        

- Ensure to keep all promises made to customer.

- Enhance the customer service provided to customer through shop team  

4. Stock Efficiency:

- Ensure appropriate stocks of products are available ·         Conduct inventory of products as per standards and ensure accuracy

- Ensure all transfers in and out are accurately recorded as per policy

- Ensure appropriate quantities of bags and POS (Point Of Sale) display materials

- Ensure stock safety (cabinets and stockrooms)  

5.Product and Visual Merchandising:

- Ensure team is aware of product and the brands handled and communicate features to customers properly.

- Ensure windows displays, shop graphics and POS materials as per guidelines

- Check products proper arrangement on the shelves and tables    

6. Shop Administration:

- Ensure all policies and procedures are followed properly

- Ensure all financial and banking work is completed accurately

- Ensure cleanliness, safety and security of store is given high importance

- Ensure all returns, exchanges are made according to policy

- Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team

- Handle shop expenses vs. budget
Retail Fashion Experience
3 to 5 years of Management Experience
مستوى متوسط (خبرة من 4 إلى 10 سنوات)