IT technician وظف دوت كوم

- Troubleshoot & Resolve Technical issues and
incidents
- Escalate incidents to other support groups where
appropriate in a timely manner.
- Receive all service
request from the end users.
- Provide the first line of
support for standard requests.
- Follow up the request
through lifecycle and update the Customer/Requestor with the
request status.
- Communicate with the Customer/Requestor if
the request is denied or once it has been fulfilled.
-
Perform operational and administration tasks for entire IT
Infrastructure and application
- Diagnose, and perform
proper assessment of Network and systems related issues, and
their resolution as L1 support in a timely manner.
-
Communicate and coordination with the internal / external L2
support team as required for proper escalation of the
incidents
- Installation, configuration and troubleshooting
for PC’s and IT devices
- Conduct
Infrastructure\application performance analysis across different
regions and provide the performance reports to management.
-
Perform Incidents analysis and diagnostic to find the root cause
of the incidents and escalate the repeating incidents to problem
management team.
- Answer IT support calls , emails, Tickets
providing solutions and/or escalating requests and incidents to
designated second level responders.
- Proceed ITSM tickets
for IT inquiries\incidents\service requests and follow-ups to
ensure tickets are updated and acknowledged to the point of
verifying completion and closing them out.
- Perform
operational and administration tasks for IT
Infrastructure\Applications in different regions using available
tools to ensure the high availability.
- Perform Incidents
analysis and diagnostic to find the root cause of the incidents
and escalate the repeating incidents to problem management
team.
- Coordinate with the system owners to deploy the
permanent resolution of the problems and update the CMDB and KEDB
as required.
BS degree in Computer Science, Engineering, or a
related subject
Have a minimum 3 years of experience and
certificated on the position role
Must have good knowledge in
Microsoft Office and other desktop related software, LAN/WAN
networking basics
Must Have a stronge knowledge in CRM
Microsoft Dynamics 365, Oracle Fusion Cloud Applications
Must
have great customer services skills
Strong Arabic/English
skills responding to end-users issues & problems
Strong
Arabic/English skills responding to end-users issues &
problems
Strong Arabic/English skills responding to end-users
issues & problems
Ability to diagnose PC and laptop and
software related issues
Willing to work a 24x7 rotational
shift
مستوى مبتدئ (خبرة اقل من سنة
إلى 3 سنوات)
"لا تنسَ أن السيرة الذاتية الاحترافية هي مفتاح نجاحك في البحث عن العمل، ابدأ الآن في تصميم سيرة ذاتية متميزة تبرز مهاراتك وخبراتك! استخدم تطبيق سيرة لإنشاء سيرتك الذاتية بسهولة."

ملحوظة هامة:
وظف دوت كوم ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .